Frequently Asked Questions


Do you have a question about delivery? Unsure about how to reset your password? Our Frequently Asked Questions provide quick answers to the most commonly asked questions. However, our Customer Services team is never far away.

Payment

Full information about payments is located on our payment page.

Do you accept PayPal?

Yes, we do! After adding the items you'd like to buy to your basket, simply click 'Checkout with Paypal' on the bottom of the basket page.

Can I pay via cheque?
Yes. Just call us on 0845 450 2056 and we'll take your order over the phone and give you an order number. Then send us the cheque with your order number on the back and we'll dispatch your order as soon as it's cleared.

Can I pay with American Express?
Unfortunately, we don’t accept American Express.

Can I get a VAT invoice?
Omlet Ltd is VAT registered in the UK (VAT Number: GB 837106436 ). If you would like a VAT receipt please email customer services at hello@omlet.co.uk with your order number and we'll send you a full VAT invoice.

Delivery

You can find full information about our delivery prices and times on our Delivery Information page.

How do I return something to you?
You can easily return an unwanted item to Omlet HQ. Please use the link below to the Royal Mail website, where you can easily create a free returns label. This can be attached to your returning parcel, taken to the post office who will return it to Omlet for free. Please visit out Return Page here.

Is your 30 day return policy really 'no quibble'?
If you have a specific issue with one of our products, we'll always work hard to try and resolve it. However, if you really want to return an unused item in the first 30 days we'll always accept it back. No restocking fees. No return charges. No quibbles.

When will I receive my items?
We aim to dispatch all orders on the same or next day that you order them. For convenience, you can pick a delivery date which is convenient to you from the checkout.

How long does Supersaver Delivery Take?
Our Supersaver delivery service is our cheapest delivery option. You order will normally be dispatched on the same day that you order however we will send it via the cheaper delivery option available which can take up to 5 working days to arrive.

Do You Delivery Oversea?
We now ship to the following countries: Austria, Australia, Belgium, Bulgaria, Czech Republic, Denmark, Ireland, Estonia, Finland, Greece, Germany, Hungary, Italy, Luxembourg, New Zealand, Norway, Portugal, Sweden, Spain, Switzerland and USA . For more information on our latest services please visit our International Delivery Information page.

Is your stock accurate?
The stock figure we show on our website is updated 24 hours a day and should always reflect our 'live' stock. However, mistakes do happen (particularly when counting 400 sets of cufflinks!) so if stock is low it's always best to order as soon as possible to avoid disappointment.

Security

You can read everything about security on our Payment and Security page.

Is your website secure?
Yes. Our website has been built to provide the best possible security. You're protected by full 256-bit encryption. We don't store any credit card details on our servers - so there's nothing for hackers to steal. Our site is continually updated and security tested every night.

If you don't store my credit card details, what does the 'Remember my card details' option do on your checkout?
If you tick 'Remember my card details', we ask your bank for a special code that we can use to put transactions through in the future. This code only works for transactions between you and Omlet, and can't be used by a third party, making it safe to for us to store on our servers.

Communication

Why haven't I received a confirmation email?
If you haven't received a confirmation email within 30 minutes or so, check your junk or spam folders. Some email providers are more severe than others and may automatically delete our emails if they believe they are spam, so it can be worth adding 'no-reply@omlet.co.uk' to your list of approved senders.

If I have to wait a week or more for delivery of my chickens, when will my card be charged?
We will charge your card the working day before the order is dispatched.

Retailers

I'm a retailer and I'd like to sell Omlet products. Do you offer trade accounts?
We're always keen to work with retailers - if you'd like to find out more about stocking Omlet products, please contact our trade sales team at trade@omlet.co.uk.